Our Mission

Urban Health Plan’s mission is to continuously improve the health status of underserved communities by providing affordable, comprehensive, and high quality primary and specialty medical care and by assuring the performance and advancement of innovative best practices. With over 30 years of service and a deeply rooted foundation in the South Bronx, Urban Health Plan is dedicated to rendering care in a culturally proficient, barrier free, individualized, and family oriented manner, with an emphasis on prevention through education and the provision of state of the art services.

Our Vision

Urban Health Plan will be recognized as the premier community health center in the country. It will be dedicated to developing a strong network of community based patient centered health centers with a focus on incorporating state of the art technology with old fashioned concern to meet the growing needs of its patients and will remain a nationally acclaimed model of innovation in community health care and disease prevention.

Our Values

• Quality — Care is delivered by highly trained and competent health care professionals. A culture of personal and professional growth is fostered among our staff.  We seek excellence from ourselves and our colleagues while striving to help each other reach our maximum potential.
• Cultural Competency— Diversity from our linguistically and culturally competent staff is a dominant force in our organization with full respect and acceptance of differing beliefs and values.
• Accessibility — Care is delivered in a safe barrier free environment in a timely, effective, efficient, and equitable manner. An open door policy dictates our culture.
• Personalized Attention — Individual expectations and needs are met, one patient at a time, with respect for privacy and confidentiality while continuing to identify and adapt to changing patient and community needs.
• Family-Oriented Care — A warm and nurturing environment is characterized by an organizational culture of acceptance, caring, helpfulness and dedication.
• Continuous Improvement -- The quest for continued performance improvement characterizes our work and is aided by continuous learning while optimizing the use of technology.
• Innovation -- Our work is perfomed under the assumption that only by changing in innovative ways can we truly excel in the developement and implementation of transformational approaches to healthcare.

Operating Credo

Our mission, vision, and values embody an organization that is passionate, innovative, with a commitment to sustained excellence.

As such, I shall...

1. Treat patients, staff, and myself with dignity and respect.
2. Always put patients first.
3. Provide service with a smile.
4. Be passionate about our mission and promote good will.
5. Strive for excellence in performing my work and be proud of what I do.
6. Have integrity and be honest, ethical, fair and sincere.
7. Take ownership of my job responsibilities and develop my capabilities.
8. Work as a team and enjoy my work.
9. Be patient and kind and go the extra mile to help patients and staff.
10. Work safely, effectively, and efficiently.
11. Communicate instantly and directly with my coworkers.
12. Be a mentor and develop new leaders.