Urban Health Plan is committed to providing patients with high quality health care. We are also committed to providing those services in accordance to the highest ethical, business, and legal standards. These high standards must apply to our interactions with everyone we deal with.   We encourage our patients, the UHP Board, employees, volunteers, interns, vendors and contractors to conduct themselves in accordance with the highest level of business and community ethics and in compliance with applicable laws, regulations, policies and procedures.

We do not and will not tolerate any form of unlawful or unethical behavior by anyone associated with this organization. We expect and require all personnel to be law-abiding, honest, trustworthy, and fair in all of their business dealings.

To ensure that these expectations are met, the Compliance Program is an important part of our corporate mission and business operations. The Compliance Officer reports directly to the Chief Executive Officer of the organization and to the governing board. You may communicate any concerns, complaints, or questions directly to the Compliance Officer, Joann Casado, through the Compliance Helpline by calling 1-800-826-6762, or  by email at joann.casado@ urbanhealthplan.org.  We have a strict no-retaliation policy.

Download the compliance plan summary here: UHP compliance plan summary.doc