This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
Urban Health Plan’s mission is to continuously improve the health status of underserved communities by providing affordable, comprehensive, and high quality primary and specialty medical care and by assuring the performance and advancement of innovative best practices. With over 30 years of service and a deeply rooted foundation in the South Bronx, Urban Health Plan is dedicated to rendering care in a culturally proficient, barrier free, individualized, and family oriented manner, with an emphasis on prevention through education and the provision of state of the art services.
Urban Health Plan will be recognized as the premier community health center in the country. It will be dedicated to developing a strong network of community based patient centered health centers with a focus on incorporating state of the art technology with old fashioned concern to meet the growing needs of its patients and will remain a nationally acclaimed model of innovation in community health care and disease prevention.
- Quality — Care is delivered by highly trained and competent health care professionals. A culture of personal and professional growth is fostered among our staff. We seek excellence from ourselves and our colleagues while striving to help each other reach our maximum potential.
- Cultural Competency — Diversity from our linguistically and culturally competent staff is a dominant force in our organization with full respect and acceptance of differing beliefs and values.
- Accessibility — Care is delivered in a safe barrier free environment in a timely, effective, efficient, and equitable manner. An open door policy dictates our culture.
- Personalized Attention — Individual expectations and needs are met, one patient at a time, with respect for privacy and confidentiality while continuing to identify and adapt to changing patient and community needs.
- Family-Oriented Care — A warm and nurturing environment is characterized by an organizational culture of acceptance, caring, helpfulness and dedication.
- Continuous Improvement — The quest for continued performance improvement characterizes our work and is aided by continuous learning while optimizing the use of technology.
- Innovation — Our work is perfomed under the assumption that only by changing in innovative ways can we truly excel in the developement and implementation of transformational approaches to healthcare.
Our mission, vision, and values embody an organization that is passionate, innovative, with a commitment to sustained excellence.
As such, I shall...
- Treat patients, staff, and myself with dignity and respect.
- Always put patients first.
- Provide service with a smile.
- Be passionate about our mission and promote good will.
- Strive for excellence in performing my work and be proud of what I do.
- Have integrity and be honest, ethical, fair and sincere.
- Take ownership of my job responsibilities and develop my capabilities.
- Work as a team and enjoy my work.
- Be patient and kind and go the extra mile to help patients and staff.
- Work safely, effectively, and efficiently.
- Communicate instantly and directly with my coworkers.
- Be a mentor and develop new leaders.
Urban Health Plan, Inc., (UHP) is a federally qualified community health center licensed as a diagnostic and treatment center under Article 28 of the New York State Public Health Law and accredited by the Joint Commission. UHP is in its 40th year of providing comprehensive and affordable primary and specialty health care services to the Hunts Point, Mott Haven and Morrisania sections of the Bronx. Its facilities include its main site, eight satellites, nine school programs, four part time facilities, and three administrative/program sites that house its WIC program as well as other grant funded programs.
UHP began in 1974 as an evolution of a group practice with the mission of providing basic and specialty medical care, comparable to those found in local hospital outpatient clinics, to the community's predominantly Hispanic and poor residents. It is the brainchild of Dr. Richard Izquierdo, a life-long resident of the South Bronx and a pediatrician/family practitioner. Concerned by his community's declining health status, and unable to meet the demand for primary medical service in his burgeoning private practice, Dr. Izquierdo sought to expand his practice into an HMO-style practice that offered care in a consistent, cost effective, and managed manner. Because of the lack of primary care services in the area, many residents had grown accustomed to waiting out long lines in local hospital emergency rooms for routine medical care or for the treatment of acute medical conditions, which could have been prevented if diagnosed earlier. Dr. Izquierdo opened the San Juan Health Center in 1967. Seven years later, UHP, a private, non-profit corporation licensed by the Department of Health, was established to broaden the scope of the work started by the San Juan Health Center.
UHP is designated NYS Preferred Primary Care Provider, Prenatal Care Assistance Provider, an HIV Primary Care Provider, and a WIC provider. Over the years, UHP has formed alliances with several community-based organizations to provide health care services in alternate delivery sites. These sites consist of local schools, an adult day treatment program, a Boys and Girls Club, and homeless shelters.
The agency is affiliated with Bronx-Lebanon Hospital, Lincoln Medical & Mental Health Center, Our Lady of Mercy Hospital, and Jacobi Medical Center.
UHP has been actively involved with the United States Department of Health and Human Services, Bureau of Primary Health Care Health Care Disparities Collaboratives and has received national recognition for its performance improvement work. Its work with the asthmatic population in the South Bronx has greatly contributed to the reduction in pediatric hospitalizations related to asthma as reported by the New York City Department of Health and Mental Hygiene. The Joint Commission highlighted UHP as a "Spotlight on Success" for this work. UHP has recently initiated the "UHP Institute for the Advancement of Community Health" as the cornerstone for all of its performance improvement and safety initiatives. Through these efforts, we have developed an outstanding Health Education Department developed a program of community health workers or "promotoras" who serve as adjuncts to the care that is provided within their facilities.