adolescent pa and patientOn Call Service/After Hours Coverage:

If you need medical care after hours, UHP provides 24-hour, on-call service on weekdays, weekends and holidays. To reach a provider, please refer to the “Our Sites” tab on the web site and find the phone number for your health center. Give the operator your name and tell them that you are a patient at Urban Health Plan. The operator will contact the provider on call who will return your call as soon as possible. If the line is busy, please call (212) 517-1891. If you have a life-threatening emergency, call 911 for an ambulance.

Request for Medical Records:

To send your medical records to another medical provider or to have your medical records from another medical provider sent to UHP:
Each Urban Health Plan (UHP) health center has a social service representative who can help you with this request. They will help you fill out a form that lets UHP send your information, along with who to contact for this information.

You can fax the form to the Health Information Management department at (718) 617-7943.

The Health Information Management department will process your request once they receive the completed form.

Sliding Fee Scale:

Patients will not be denied services based on their inability to pay. A Sliding Fee Discount Schedule is available for all patients, regardless of insurance status. The discounts are based on the current year’s Federal Poverty Guidelines. The qualifications for discounts are solely based on income and family size. More information about the Sliding Fee Discount Schedule Program is located on page 20 of the patient handbook located on this tab.

Language Services:

If you speak Spanish, French or other languages, language assistance services are available to you, free of charge. Call the Language Line at 1-888-808-9008.

Patient-Centered Medical Home:

Urban Health Plan is Your Patient-Centered Medical Home

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As a patient-centered medical home, Urban Health Plan (UHP) follows best practices to provide continuous and coordinated care to all of our patients with the goal of improving health outcomes.

A patient-centered medical home means that you are at the center of your health care and UHP uses a team approach, led by your personal physician, to coordinate your care. Other members of the care team includ physician assistants, nurse practitioners, nurses, health educators and case managers. (read more… continue with copy below)

As your medical home we will know you and your family, work with external specialists as needed, track your health information using an Electronic Health Record and be accessible with convenient office hours.

Our responsibilities in a patient-centered medical home are:

  • To listen to your questions and concerns and to explain disease, treatment, and results in an easy-to-understand way.
  • To coordinate your overall care, sending you to trusted specialists if needed.
  • To provide you with same day appointments whenever possible.
  • To provide instruction on how to access the care you need when the office is not open.
  • To provide clear instructions about your treatment goals and future plans for every visit.

Your responsibilities in a patient-centered medical home are:

  • To ask questions and be active in your care.
  • To provide your health history, and other important information, including any changes in your health.
  • To in form us whenever there is a problem with a medication you are taking.
  • To call our office first with your health concerns unless it is an emergency.
  • To inform us whenever you utilize any other health system such as the emergency room or a self-referral to a specialist.
  • To have a clear understanding about your treatment goals and future health goals.