If you need medical care after hours, UHP provides 24-hour, on-call service on weekdays, weekends and holidays. To reach a provider, please refer to the “Our Sites” tab on the web site and find the phone number for your health center. Give the operator your name and tell them that you are a patient at Urban Health Plan. The operator will contact the provider on call who will return your call as soon as possible. If the line is busy, please call (212) 517-1891. If you have a life-threatening emergency, call 911 for an ambulance.
Servicio de llamadas / Servicio cuando el centro está cerrado
Si usted necesita cuidado médico fuera del horario regular del centro, UHP brinda servicios de guardia (on call) las 24 horas al día durante la semana, los fines de semana y los días feriados. Para comunicarse con un proveedor, haga clic en la pestaña “Our Sites” y busque número de teléfono del centro de salud donde su proveedor está asignado. Dígale al operador su nombre y que es paciente de Urban Health Plan. El operador se comunicará con el proveedor de guardia quien le devolverá la llamada tan pronto como sea posible. Si la línea está ocupada, por favor llame al (212) 517-1891. Si tiene una emergencia que pone en peligro su vida, llame al 911 para una ambulancia.
Request for Medical Records:
To get a copy of your medical records, send your medical records to another medical provider or to have your medical records from another medical provider sent to UHP:
Call (718)589-2440 and press “O” to reach an operator. They will connect you with the Health Information Management department.
Each Urban Health Plan (UHP) health center has a social service representative who can help you with this request. They will help you fill out a form that lets UHP send your information, along with who to contact for this information.
You can fax the form to the Health Information Management department at (718) 617-7943.
The Health Information Management department will process your request within 20 days of receiving the completed form.
Sliding Fee Discount Schedule Program:
Patients will not be denied services based on their inability to pay. A Sliding Fee Discount Schedule is available for all patients, regardless of insurance status. The discounts are based on the current year’s Federal Poverty Guidelines.
The Sliding Fee Discount Schedule Program is available for all patients, regardless of insurance status. The program is solely based on income and family. You may qualify for discounts on your copayments, coinsurance and deductibles. Also, if there is a service that is not covered by your plan, you may receive a discount as well.
More information about the Sliding Fee Discount Schedule Program is located on page 20 of the patient handbook located on this tab.
If you speak Spanish, French or other languages, language assistance services are available to you, free of charge. Call the Language Line at 1-888-808-9008.
Patient-Centered Medical Home:
Urban Health Plan is Your Patient-Centered Medical Home
As a patient-centered medical home, Urban Health Plan (UHP) follows best practices to provide continuous and coordinated care to all of our patients with the goal of improving health outcomes.
A patient-centered medical home means that you are at the center of your health care and UHP uses a team approach, led by your personal physician, to coordinate your care. Other members of the care team includ physician assistants, nurse practitioners, nurses, health educators and case managers. (read more… continue with copy below)
As your medical home we will know you and your family, work with external specialists as needed, track your health information using an Electronic Health Record and be accessible with convenient office hours.
Our responsibilities in a patient-centered medical home are:
- To listen to your questions and concerns and to explain disease, treatment, and results in an easy-to-understand way.
- To coordinate your overall care, sending you to trusted specialists if needed.
- To provide you with same day appointments whenever possible.
- To provide instruction on how to access the care you need when the office is not open.
- To provide clear instructions about your treatment goals and future plans for every visit.
Your responsibilities in a patient-centered medical home are:
- To ask questions and be active in your care.
- To provide your health history, and other important information, including any changes in your health.
- To in form us whenever there is a problem with a medication you are taking.
- To call our office first with your health concerns unless it is an emergency.
- To inform us whenever you utilize any other health system such as the emergency room or a self-referral to a specialist.
- To have a clear understanding about your treatment goals and future health goals.